Privacy and Safety Policy

Due to the deep respect and commitment with our customer’s privacy and with those people using this online reservation services, Lomas Travel has set up a safety system VeriSign Certificate SSL 3.0 to protect all the information sent by your browser to our website and data base. All the data provided by our customers regarding the operations done with our customer’s credit card are encrypted, so nobody can access our network, as a result having 100% safe transactions when processing online payments.

All the information (such as name, address, e-mail address, telephone number and other data regarding the reservation) provided by our customers to Lomas Travel (DBA Viajes Turquesa del Caribe Mexicano, S.A. de C.V., and/or Caribbean Coast Reservations , Inc.) when processing online payments will be strictly confidential unless specified otherwise to our customers.

Transfers Cancellation Policies:

1. Cancellations made one (1) day prior to arrival date will be penalized with 100% of the total amount paid.
2. Cancellations made two (2) or more days prior to arrival date will not be penalized.
3. Full refund of amount paid will apply in the following cases:
   - When the service is cancelled by the supplier
   - Due to illness (presenting a local doctor's report)
4. No show or no arrival will be penalized with 100% of amount paid

Tours Cancellation Policies:

1. Cancellations made one (1) day prior to the reservation date will be penalized with 100% of the total amount of the reservations.
2. Cancellations made two (2) days prior to the reservation date will not be penalized.
3. A full refund of the amount paid will apply in the following cases:
   - When the service is canceled by the supplier
   - Due to illness (presenting a local doctor’s report)
   - Due to weather conditions (land or water services)
4. No show or no arrival will be penalized with 100% of amount paid

Hotel Reservations Cancellation Policies:

1. Cancellations made one (1) day prior to the reservation date will be charged penalized with 100% of the total amount of the reservations.
2. Cancellation requests made two (2) days prior to the reservation date will be penalized with a charge of 75% of the total amount of the reservation.
3. Cancellation requests made three (3) days prior to the reservation date will be penalized with a charge of 50% of the total amount of the reservation.
4. No show or no arrival will be penalized with 100% of amount paid